Privacy Policy
Last updated: May 26, 2026
1. Introduction
Habitosa ("Habitosa", "we", "our", or "us") provides property management software, tenant communication tools, payment tracking, reminder automation, analytics, and related services through our website, web application, mobile applications, and related platforms (collectively, the "Services").
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when users access or use Habitosa.
Habitosa is committed to complying with applicable privacy and data protection laws, including:
- Nigeria Data Protection Act (NDPA)
- Protection of Personal Information Act (POPIA) of South Africa
- European Union General Data Protection Regulation (GDPR) where applicable
- Polish and EU electronic communications and cookie requirements
By using Habitosa, you acknowledge that you have read and understood this Privacy Policy.
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2. Information We Collect
A. Account Information
We may collect:
- Full name
- Business or organization name
- Email address
- Phone number
- Password credentials
- User role and permissions
B. Property and Tenant Information
Users may upload or enter:
- Property addresses
- Unit information
- Tenant names
- Tenant contact details
- Lease information
- Rental payment records
- Service request records
- Uploaded documents
Users are responsible for ensuring they have lawful authority to process tenant or customer information uploaded into Habitosa.
C. Usage and Device Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Session activity
- Error logs
- Analytics information
- Cookies and tracking identifiers
D. Payment and Billing Information
Payments may be processed through third-party payment providers. Habitosa does not store complete payment card details.
Billing-related information may include:
- Billing address
- Transaction history
- Subscription status
- Currency and country settings
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3. How We Use Information
We use personal information to:
- Provide and maintain the Services
- Create and manage user accounts
- Process subscriptions and billing
- Send rent reminders and operational notifications
- Improve system security and reliability
- Provide customer support
- Prevent fraud, abuse, or unauthorized access
- Comply with legal obligations
- Generate analytics and operational reporting
Habitosa does not sell personal data.
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4. Legal Basis for Processing
Depending on jurisdiction, we process data based on:
- Contractual necessity
- Legitimate business interests
- User consent
- Legal obligations
- Protection of vital interests
For GDPR-covered users, Habitosa acts as either:
- a Data Controller for account and platform operations; and/or
- a Data Processor where customers upload tenant or operational data.
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5. Cookies and Tracking Technologies
Habitosa uses cookies and similar technologies to:
- Maintain user sessions
- Remember preferences
- Improve security
- Analyze platform usage
- Improve functionality
Users may disable cookies in browser settings, though some features may not function correctly.
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6. Data Sharing
Habitosa may share information with:
- Hosting providers
- Cloud infrastructure providers
- SMS and communication providers
- Payment processors
- Analytics providers
- Professional advisers
- Regulatory or law enforcement authorities where legally required
We require service providers to implement reasonable security and confidentiality protections.
Habitosa does not sell or rent personal information to advertisers.
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7. International Transfers
Information may be processed or stored in countries outside a user's country of residence.
Where legally required, Habitosa implements appropriate safeguards for international data transfers.
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8. Data Retention
We retain information only as long as reasonably necessary for:
- service delivery;
- contractual obligations;
- dispute resolution;
- legal compliance;
- fraud prevention; or
- legitimate business purposes.
Deleted accounts may remain in backups or logs for limited periods where necessary for security or compliance.
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9. Security
Habitosa implements commercially reasonable technical and organizational security measures including:
- access controls;
- authentication protections;
- encrypted connections;
- infrastructure security;
- audit logging; and
- role-based permissions.
However, no platform or transmission method can guarantee absolute security.
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10. User Rights
Depending on applicable law, users may have rights to:
- access their personal information;
- correct inaccurate information;
- request deletion;
- object to processing;
- request portability;
- withdraw consent;
- lodge complaints with regulators.
Requests may be submitted using the contact details below.
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11. Children
Habitosa is not intended for children under 18 years of age.
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12. Third-Party Services
Habitosa may contain links or integrations with third-party services. We are not responsible for third-party privacy practices.
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13. Changes to this Policy
Habitosa may update this Privacy Policy periodically. Updated versions become effective when posted.
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14. Contact Information
Habitosa
Email: privacy@habitosa.com
Website: https://habitosa.com